FAQs
- Are you insured
Yes we are, £5,000,000 worth. We also have the necessary Health and Safety Documentation.
- Do you do cater for indoor and outdoor events?
Yes, for outdoor events we do provide rain covers or sun shades for all the arched and enclosed castles.
- Are your castles safe?
Yes. All castles are fully maintained and come with their own Safety Certificate. Padded Safety Mats and an extra long extension lead with RCD adaptor. All castles are tested to PIPA Standards (Industry recognised Testing Authority)
- Are there any booking Charges?
Yes, Booking Charges are paid on the day
- What Payment Methods do you accept?
Cash and Debit and Credit Cards via Paypal. We will accept cheques but we need to allow 7 days to clear.
- How much space do I need for an inflatable bouncy castle?
The size of the castle plus 1.5 metres to the rear and 1 metre at the sides. There must be suitable access to the erection area because a trolley is used.
- When do you deliver and collect the inflatable bouncy castle?
Approx 10:30hrs and 17:30hrs.
- Is your equipment clean?
Yes, we take a great pride in our equipment.
- Is it safe?
Yes. The activity and equipment are designed with the utmost safety in mind. However, it is essential that all drivers adhere to the rules, listen carefully to safety briefings and not drive beyond their capabilities. All our equipment is regularly checked and our staff are trained to adhere to our safety procedures.
- Is it supervised?
Yes, all cub carting sessions are supervised by fully trained and experienced staff. They are in attendance throughout every session to ensure all drivers adhere to the rules and safety procedures and enjoy the day too!
- Can I leave my children at the venue?
No, where parents have booked a party room for a half-hour they are responsible for the supervision of the children at all times.
- What clothes do they wear?
Casual clothing that is loose and comfortable and flat shoes, preferably trainers or similar. There is no requirement for children to wear a helmet because the Cub Carts / Cub Karts are so safe. Trainers should be removed to play on the bouncy castle.
- Will they receive instruction?
Cub Cart Staff will ensure that each child is capable of using the cart and that they are the prescribed age and height. They will not let any child drive who they believe is not able to use the cart safely. It is surprisingly easy and great fun once they know the correct way to drive the carts. At the start of any Cub-Carting session all drivers receive a full safety briefing and equipment demonstration. After checking each child’s capabilities in a Cart, they will start their driving experience. The children will drive the Cub Carts in groups of 4 for 3 minutes, then the next group of 4 children will have a go and so on. Whilst awaiting their next ride the children can play on our bouncy castle .
Call 02031-495209 / 07932 – 504285
Comments or questions are welcome.
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